Payment, Shipping, Returns & Refunds
COVID19 UPDATE: PLEASE NOTE THAT DUE TO THE CURRENT ENVIRONMENT THERE MAY BE DELAYS IN THE DELIVERY OF YOUR ORDER. AS OF 30/4/20 DELIVERY TIMES ARE STARTING TO GET BACK TO NORMAL WITH AUSPOST BUT WE HOPE YOU CAN UNDERSTAND THAT IN SOME CIRCUMSTANCES ORDERS MAY STILL TAKE LONGER THAN NORMAL TO ARRIVE. WE APPRECIATE YOUR UNDERSTANDING AND THANK YOU FOR SUPPORTING OUR FAMILY BUSINESS.
EXPRESS AUSTRALIA SHIPPING: PLEASE NOTE THAT AUSPOST HAS ANNOUNCED THAT EXPRESS DELIVERY GUARANTEES WILL CEASE. HOWEVER THE EXPRESS DELIVERY OPTION WILL STILL OFFER A FASTER DELIVERY TIME THAN STANDARD DELIVERY.
All prices and payments are in Australian dollars. Four Cow Farm Australia uses Shopify and Paypal for processing all payments on our Store; this means we accept Paypal transfers (if you have a Paypal account) or credit card payments with Visa, Mastercard, Diners Club or American Express. Paypal handles all payments and processing so we do not see or store any of your personal payment or credit card information. You can learn more about Paypal security and buyer protection here - it's one of the safest ways to make purchases online. Our Shopify-powered shopping cart uses 128-bit SSL protection - the same level of encryption used by large banks around the world.
Please note: all of the product prices and shipping costs that you see include GST at the prevailing rate
Orders made on this store are for delivery within Australia, New Zealand and selected countries only. If you're a buyer outside of these countries, please check our list of stockists in the footer menu below to find a local online store or stockist in your country. We use Australia Post for most deliveries across Australia and Internationally but may use alternative courier companies for larger parcels or rural Australia addresses - we are constantly striving to minimise the shipping cost to our customers whilst ensuring the best possible delivery times and quality of service.
Orders made before 1pm (Australian Eastern Standard time) will be shipped next business day. Business days are defined as Monday to Friday excluding weekends and public holidays.
Within Australia we offer free delivery for orders over $60 in value and delivery charges are $7.90 for orders under (except for Western Australia and Tasmania where charges are a flat $8.90). Charges for delivery will be calculated automatically and shown on the final payment amount at check out. Within Queensland Metropolitan areas your order will typically be delivered within 2 business days or upto 5 business days for Country / Rural addresses after payment has been confirmed. For interstate orders delivery can be between 3-6 business days for metro addresses, for rural address we suggest checking with your local post office. Customers in WA or Tasmania should note, however, that delivery can take up to 10 business days. Orders may require a signature upon delivery. This both allows us to confirm delivery and follow-up with the delivery agent on late or stray orders.
You can also get a shipping time estimate direct from Auspost here (note our postcode is 4552).
Express Shipping (Australia only):
If you require your order more quickly we offer an express shipping option through Australia Post for an additional $7 to the standard shipping costs above. Australia Post offer next business day delivery from the time we ship (typically we ship next business day) if your address falls within their Express Post network. If your delivery address is outside their network delivery is typically faster then standard delivery, however this can vary. We suggest checking directly with Australia Post for delivery times to your location to make certain as we cannot be responsible for delivery times post shipping. For more information from Auspost click here or download their express post delivery estimator pdf here.
For International orders this can vary from 7 to 21 business days depending on your location. Learn more.
Returns & Refunds:
Four Cow Farm cannot accept any cancellations, refunds, returns or exchanges of products, once an order has been processed, and delivery is in progress. Exchanges will only be allowed should the wrong item(s) be delivered to you. In these cases re-delivery charges will be borne by Four Cow Farm.
International Taxes & Duties:
For International orders Four Cow Farm cannot be responsible for any local duties, taxes or tariffs charged for the import of your order. We suggest you check in advance with your local tax authority as to any applicable taxes that may be charged on international orders or any specific restrictions on the import of cosmetics / skincare products before placing your order.
Four Cow Farm respects your privacy. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to contact us.
Trademarks used on this site to describe our products and services are trademarks of Four Cow Farm and may not be used, downloaded or distributed without our written prior permission. The use of trademarks owned by Four Cow Farm on this site is not intended as an offer to sell goods under those trademarks other than in countries or territories where the trademarks are owned by Four Cow Farm. Copyright in the information available in this site is claimed by Four Cow Farm.
Links and Disclaimers:
The articles and links connecting this site with other sites are for informational purposes and / or convenience only and Four Cow Farm are not responsible for any of the information they may provide, and does not endorse or approve those other sites, their content or the people who run them.
No guarantee is expressed or implied with any information on this site. All testimonials are provided by genuine customers of Four Cow Farm and Four Cow Farm makes no representations regarding the use or the results obtained with the information. In no event shall Four Cow Farm, its employees or associates be liable to any person or individual for any loss or damage whatsoever which may arise from the use of this site or any of the information available on this website.